How to find your tracking number and check the latest status of your shipment.

Check your email

After placing an order, we’ll send order updates to the email address you provided. If you don’t see the message, please check your Spam / Junk folder.

Example of order confirmation email

Confirm the order has shipped

When your order leaves our warehouse, you'll receive an email with the subject: "A shipment for order #XXXXXXX is on the way" or "Shipping update for order #XXXXXXX".

Email example with subject '''order is on the way'''

Find your Tracking Number

The shipping email contains a Tracking Number. Copy it to use on the carrier’s tracking site.

Example: 1234567890987
Highlighted tracking number and items in email

Track your package

Paste the Tracking Number into the carrier's tracking page, or open the Tracking Link in your email to view real-time status.

Still can’t find your tracking info?

Contact our Customer Service team <service@ozchin.com> or contact us with your order number and email — we’ll help you locate it.